Right to receive goods fit for their purpose

I always try and give a company a chance to address an issue and try be understanding and not unnecessarily criticise a company but I've reached the end of all my options. I have phoned the number for the head office, emailed complaints, phoned and done everything I can and have not had any satisfactory response. I cannot criticise the quality of your products I use and after sales has generally been good but the online store needs to be closed or completely redone.

I have paid for 2 products I have not received in 2 weeks, I have not been given a date when they will be sent or an option to be refunded. This is not only bad service but against the basic rights of a consumer mentioned in the CPA.

I have spent so much extra money trying to call and call to be given the same story, the online store allows customers to pay for items that are listed that are actually not in stock. You're essentially lending money to Samsung is the way I see it.

I've not been able to speak to anyone from Head office and feel like there's no option but to go to the ombudsman or to seek legal advice.