dD
dewald D
1 reviews | Active since Jan 2017
25 Jan 2022, 10:03
Ridiculous Service from Samsung
I logged a call more than 2 weeks ago. My TV that is still under warranty doesn't work. I have called endless time then I must send on two different occasions my proof of purchase to different mails. Then they say they will call me back no call back till I call myself. This is very bad service from Samsung. Waiting 2 weeks just for a technician to show up ridiculous. I would not advise to buy Samsung products, their after sales service is horrible rather go for LG.
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
25 Jan 2022, 10:04Good morning Dewald ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply25 Jan 2022, 10:04
Official
Good morning Dewald ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
dD
dewald D's updateReviewer Update
25 Jan 2022, 11:25And how long is this going to take? Another 2 weeks?
dD
dewald D's update25 Jan 2022, 11:25
Reviewer Update
And how long is this going to take? Another 2 weeks?
Samsung South Africa's replyOfficial
25 Jan 2022, 12:44Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.^NM
Samsung South Africa's reply25 Jan 2022, 12:44
Official
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.^NM