1 reviews | Active since Nov 2016

07 Nov 2016, 11:38

Ridiculous service

<p>My Samsung Note 4 just stopped working ( wouldn't go on) after taking it in amd leaving it with Samsung in tygervalley they let us know that it could not be fixed but I would get a new phone. It has been a month and a half and I'm still without a phone!</p>

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Replies (2)
Samsung South Africa
Samsung South Africa's reply07 Nov 2016, 15:17
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: ***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

Samsung Team

Samsung South Africa
Samsung South Africa's reply07 Nov 2016, 15:17
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: ***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

Samsung Team