kC
kudzanayi C

1 reviews | Active since Jul 2017

28 Jul 2017, 17:13

Ridiculous Quotation

<p>I purchased a Samsung J2 Mobile device in May 2017 from Total Sport for R1999. 2 months down the line the device stopped working. It does not switch on.I took it back to the store and they told me they are booking it for a check at Samsung .Total sport then called me on the 26th telling me that my phone was physically damaged and Samsung quoted me R2700 to fix it. I contacted Samsung to get an explanation and noone could justify me paying R2700 to fix a R1999 phone. Now they are telling me that my phone is liquid damaged. I have used this device and and I do not recall my phone getting in contact with any liquid.</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply28 Jul 2017, 18:42
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: *** .

A senior customer service executive will contact you with further advise on this matter.

Regards

SamsungSA