MC
Mlekeleli C
1 reviews | Active since Oct 2016
31 Oct 2020, 11:31
Ridiculous
I bought a new phone from Samsung and one accessory was not working within warranty period.
When I asked for assistance with warranty I was told I need to book the phone in for too weeks.
How ridiculous. Now I must stay without a phone coz you want to solve a problem with an accessory.
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
31 Oct 2020, 12:24Good day
Apologies for the inconvenience caused.
Please share with us the service center that you were in contact with including the service order number and your contact numbers so as to further assist.
Thank you
:^TM
Apologies for the inconvenience caused.
Please share with us the service center that you were in contact with including the service order number and your contact numbers so as to further assist.
Thank you
:^TM
Samsung South Africa's reply31 Oct 2020, 12:24
Official
Good day
Apologies for the inconvenience caused.
Please share with us the service center that you were in contact with including the service order number and your contact numbers so as to further assist.
Thank you
:^TM
Apologies for the inconvenience caused.
Please share with us the service center that you were in contact with including the service order number and your contact numbers so as to further assist.
Thank you
:^TM
Samsung South Africa's replyOfficial
04 Nov 2020, 11:36Good Morning Mlekeleli, please note that our warranty is part of the agreement we have with you. When you bring in your device for any warranty services , we’ll need to inspect it to determine what’s wrong with it .
The unit can only be sorted out by getting physically checked.
The unit can only be sorted out by getting physically checked.
Samsung South Africa's reply04 Nov 2020, 11:36
Official
Good Morning Mlekeleli, please note that our warranty is part of the agreement we have with you. When you bring in your device for any warranty services , we’ll need to inspect it to determine what’s wrong with it .
The unit can only be sorted out by getting physically checked.
The unit can only be sorted out by getting physically checked.