RIDICULOUS 30 DAY FROM PURCHASE - NON INFORMATION

My husband purchased a Samsung s10 in November 2019 from Vodacom. Neither Samsung or Vodacom informed us to register on the phone on the app for screen replacements within 30days. When the screen went black after falling out of a pocket not more than 20cm, we made contact with Samsung. they advised we should take it to a service center (Vodacom Repairs) - here they told us they need a form from Samsung to repair it. After trying 3 times to explain this to Samsung since no one knew what the form was we were talking about, we eventually got told by them we should have registered the phone in 30days of purchase to get the benefits & this specific form. Should this not have been the 1st question asked & should Samsung and Vodacom not have informed us to do this when we made this purchase?? now we dont qualify for screen and battery replacements, this ends up being a huge problem as we have to pay R5k to get it replaced. The Phone is brand new! Who has that type of money just lying around to waste on something that is a "selling tool" from Samsung - we bought it for the peace of mind if something happens at least I am covered within reason.. most definitely never purchasing a Samsung again if this is how we are misinformed...