KS
Kay-lynn Simonis

1 reviews | Active since Apr 2014

20 Jul 2015, 11:55

Rewrite your terms and conditions!

I bought a Samsung galaxy s4 from cell c on contract 2 years ago on the 14th of July 2013.It was registered on adh free repair this year. In April the phone was dropped and the screen cracked. On the 14th July 2015 I took it to samsung repair in century city. They fought with me telling me even though I bought it on the 14th the phones warranty fell away the 13th. And they were not going to fix it. Nowhere on my contract does it staye that the warranty fell away the 13th. They said they would try fix it for free but have now said they will be charging R1995 because according to then the warranty was out the 13th. I'm sorry but I think that is utter nonsense and a really poor service on Samsung part. 3 months ago when I took a phone to them to be replaced they didn't once ask for any warranty papers or anything. They just did it. No questions asked. Their serice sucks as they took a week to answer and when I asked them in store why doesnt the contract state that the warranty actually expires a day early they didn't have an answer for me.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply20 Jul 2015, 15:54
Official
Hello ksimonis,

We have noted your concern, thank you for bringing this matter to our attention.

We have referred this matter to our customer service division who will be in contact with you in this regard.

Our sincere apologies for any inconvenience you may have experienced in this regard.

Kind regards
Samsung SA