Rewards program but no reward

On 02/05/2015 I burned 60 000 points for a wireless charger. I received an email that I must send my delivery details for delivery. I did so.<br> <br> On 05/05/2015 I received a call to confirm the details and to inform me that they will be delivering on Friday 8/05 or Monday 11/05. Neither happened. When I enquired on 14/05 I was told that there is no stock. <br> <br> I sent a mail requesting cancellation of the order and refund of the points with no reply. Reason being that it was taking so long and none of the Samsung stores I visited wanted to help me get a wireless charging cover for my S5. All they tried to do was sell me a S6. <br> <br> As I cant get the charger I want to get the \Level Box"which shows you have 10 in stock right now."""