rewards not paid

Plain and simple rude she cant help me or she doesnt want to help me. I claimed from samsang for the sales i did and have been waiting for more then a month. I was deleted off the system.dont know why cause i still have money on the card i need to spend that i worked very hard for. My other claims are quarantined dont know why but its alot of money samsung doesnt want to pay me, ita more then 1800 thy still owe me besides the one that were paid on.monday before my account was deleted. Jeany said my query will be sorted she hasnt sorted it out. I am very disapointed about the service i served did my.part but when.it comes to.they part always stories