KH
Keenan H

1 reviews | Active since Nov 2013

21 Feb 2017, 08:48

Reward gone dead

<p>I bought a Samsung washing machine at Makro Woodmead in December. It came with a signup form to claim a free return flight from Samsung to the value of R4k, which i needed to complete online on www.buyandget.co.za by the end of Jan. I took delivery of the machine in the second week of Jan after i returned from holiday, and then completed the online form. Towards the end of the month, i got an email from a melanie duarte ********** asking me to resend pics of my proof of payment as the originals were not clear, so i did so. After a few more mails trying to follow up with her, she said my proof of payment had been forwarded to Samsung and i'd receive a pin to use to claim my flights within 6-10 business days. that was feb 6th, so the time has now elapsed. i tried emailing melanie this morning, but the email address no longer exists. i never got any contact numbers despite asking for this, so now the trail's officially gone dead.</p>

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Replies (2)
Samsung South Africa
Samsung South Africa's reply22 Feb 2017, 10:47
Official

This is to acknowledge the receipt of your complaint.

Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***

A senior customer service execute will contact you with further discussions on this matter.

Regards,

KH
Keenan H's update23 Feb 2017, 11:28
Reviewer Update

When will I be contacted?