1 reviews | Active since May 2015
Return policy unreasonable
<p>Not good service experience from the Samsung store in V&A Waterfront, Cape Town. I was sold the Gear Fit 2. Unfortunately I wasn't told it only works with a Samsung phone. Returned it the next day only be informed that refunds are not provided only credit. Obviously this will fail to be reasonable as I only had interest in this device and not anything else. It also fails the Consumer Protection Act (CPA) which provides for the return of products. So it this point it is apparently being referred to the head office although it is clear that this won't prevent someone else from experiencing the same issue. It is important that products are sold responsibly, returns reasonable, and the CPA app**** as it should.</p>
This is to acknowledge the receipt of your complaint.
Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***
A senior customer service execute will contact you with further discussions on this matter.
Regards,
Samsung Team.
This is to acknowledge the receipt of your complaint.
Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***
A senior customer service execute will contact you with further discussions on this matter.
Regards,
Samsung Team.
It is now a month later and I still have not received a refund and very little feedback. The last I heard is that Samsung has referred it back to the store. I have emailed the head office again as the store is only already ignoring the Consumer Protection Act by saying that no refunds are ever made. This is in contravention with the law and ******* conduct.
It is now a month later and I still have not received a refund and very little feedback. The last I heard is that Samsung has referred it back to the store. I have emailed the head office again as the store is only already ignoring the Consumer Protection Act by saying that no refunds are ever made. This is in contravention with the law and ******* conduct.