MM
Masesi M
1 reviews | Active since Sept 2021
28 Sept 2021, 11:30
Return Policy
Hi there!
It’s been a week since I have lodge my third complaint pertaining your faulty S21 plus G5 which was purchased at Vodacom water front store in Cape Town. I haven’t received any feedback from your side Samsung, I don’t know what’s happening with that phone since I took it back from the store. It’s been two week since I have returned the phone to the store. How many weeks are you guys planning to inconvenience me? If you can’t resolve this matter by the end of this week, I would like to request for a refund. I have been inconvenienced since day one of purchasing that phone and it is enough now.
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Replies (2)
Samsung South Africa's replyOfficial
28 Sept 2021, 11:33Good day Masesi,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply28 Sept 2021, 11:33
Official
Good day Masesi,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's replyOfficial
29 Sept 2021, 10:28Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply29 Sept 2021, 10:28
Official
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM