PH
Pranesh H
1 reviews | Active since Aug 2024
04 Sept 2024, 10:44
Return Delay
Could I ever be absolutely frustrated with Samsung Online! Following my previous complaint and after receiving my items 3 weeks later to the value of R40K, I requested a return and refund as I do not want to invest my money in this brand. Unsurprisingly its been taking almost 3 weeks again for them to collect and refund me! How is Samsung so *********** in executing tasks relating to their product. Keep calling the call center and the agents always telling me about emails between them and logistics, they say they will call back but they never do. ***********, useless and waste of time to deal with Samsung online store!
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Replies (2)
Samsung South Africa's replyOfficial
04 Sept 2024, 10:46Good day Pranesh
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply04 Sept 2024, 10:46
Official
Good day Pranesh
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's replyOfficial
05 Sept 2024, 12:50Good day Pranesh,
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply05 Sept 2024, 12:50
Official
Good day Pranesh,
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM