Return

I ordered two tv’s on the 15th they were delivered however i wanted smart tv’s and turned out 32inch doesn’t have smart tv’s so on the 27th when they were delivered i called in to have them returned and i was told the return went through , also sent an email to request for one. Received no reference or communication so i went on live chat Thursday was told there was no return after spending 2hrs on the live chat i was told return was opened and they told me I would get a call but theres no reference number, called in to check Saturday i was advised it was on the system and id get a call Monday or Tuesday. I just called in now again and i was informed there is no return on the system and they can’t open one they need to escalate it to a certain department to open the return. Since then I’ve been calling and given the runaround and no one is responding to my emails. I’ve spoken to the social media team on the 5th and they haven’t gotten back to me yet. Its been 14 days and nothing has been done after numerous calls and emails to the Samsung estore