1 reviews | Active since Nov 2014
restore my faith in samsung- Disappointed
<p>I got an S6 Edge in March through MTN… today it switched off by itself (fully charged) I tried to switch it back on and it won’t switch on. It 6 months and I get this ****. Worse I’m told by some Samsung person (got transferred a 100 times) that he doesn’t think they can help.. every time I asked for a ref number or his name he acted like the line was breaking!.. such bull****! What!!!!!!?? The phone is 6 months old and still in very good condition. The fact that I’m told I can’t get help is what mad me mad!. I mean do you expect me to pay for a phone that no longer works for the next 2 years!?? Huh?? I really do not understand. I would like some sort of help to get this device checked asap before the 6 months is over and then I’m told there’s nothing they can do.</p> <p> </p>
Good day
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard
Herewith your reference number: ********** 947
Kind regards
Samsung SA
Good day
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard
Herewith your reference number: ********** 947
Kind regards
Samsung SA
