Request i brand new unit...

Hi Samsung,

Once again i can't express myself with the still defective product. (Samsung A32N5300 Smart TV)

Just to put a little light on it.

I have submitted a complaint in August 2022 after i took my Samsung 32inch Smart TV in for repair due to a anode leak within the unit.

Long story short it was sent to a repair agent(BCR Electronics) by Kloppers George for assessment.

Assessment came back that its beyond factory warranty due to the screen been damaged by me.

So Samsung rejected my claim. I involved the ombudsman (CGSO) who made the discision that my unit should either be repaired or replaced.

In April 2023 the unit went in for repairs under warranty. My unit were by BCR Electronics for more than a month as they were waiting for a part from Samsung and Samsung did not have stock of the unit.

In May i got a call from BCR Electronics that the unit is repaired and they will send it to Kloppers George with the next available truck.

Kloppers George contacted me that the TV is ready for collection after almost 6 weeks that i took TV in for repairs.

I went to store to collect tv and all looked good and i asked the receiving clerk if the tv were tested, like everything tested, and he told me that the agent normally test it themselves before shipping.

I took his word for it and signed the collection document. I did not test the tv for the entire week, as i were out of town and could only do it when i got back. Samsung SA gave me a courtesy call awell,to asked me if the unit is repaired and working. I told her i did not test it yet...

Saturday the 03rd of June i setup the TV to test it, and it was switching on but the remote was not working on the unit. I switched the unit of at main plug maybe to reset and the same thing occurred.

I thought it was my remote and test it with my phone camera, but the remote gave me an IR light.

I went online to check a similar model unpacking and setup video and saw that specific model have a red light on right bottom and my one not, thats where i realised that somethings missing on my unit.

I contacted Samsung and Kloppers on Monday to explain the scenario and they asked me to bring in the unit.

I told the agent from Samsung straight that i dont want this unit. I am looking for a brand new out of box unit to replace this one.

The TV went in for repairs on the Screen previously and only that is guaranteed for 3months now another issue arises with the sensor which were not even part of the replacement.

I want a out of the box replacement otherwise i will get legal advice in on what to do. I dont want a repaired tv as i have my valid reasons stipulated and will stick to it......

"I dont trust BCR Electronics first of all, and second of all how did they test and switch the unit on and scroll through it if the remote sensor is missing?"

My unit will be dropped off at Kloppers tomorrowmorning 06 June 2023 and i want this be sorted before the end of the week.... or my money back......

Very dissapointed customer.

Regards,