1 reviews | Active since Jan 2015
Request for invoice - Samsung Benefits
Purchased a Samsung Galaxy Tab S8 Ultra via the online store, it was delivered on the 15th March, part of the purchase was a free charger and earbuds but to be claimed via the Samsung benefits / application.
To complete the request you need the invoice, no invoice was supp**** with the device, can’t download it from the website as it still shows “dispatched”, only once it shows as delivered can they request a copy of the invoice from the finance department.
Going onto 9 days and still have not been able to get the invoice regardless as to the emails sent, telephone calls or online help. Would not recommend buying anything via the online shop if it is bundled with Samsung benefits, as you not going to get the required support.
Very disappointing.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NP
Someone phone on Thursday to let me know they will investigate and let me know on Friday, I did not get any further feedback.
The website still shows that it is dispatched and in two days I will have had the device for 2 weeks already, no invoice so I can not claim the free benefit.
When I finally get the invoice and submit for the free benefit I hope to actually get the items, as I see so many complaints for non-delivery, hope an excuse is not used that there is then no stock or I have missed the time period to submit for the promotional item as it will be due to Samsung's delay.
Regards
Selwyn
Someone phone on Thursday to let me know they will investigate and let me know on Friday, I did not get any further feedback.
The website still shows that it is dispatched and in two days I will have had the device for 2 weeks already, no invoice so I can not claim the free benefit.
When I finally get the invoice and submit for the free benefit I hope to actually get the items, as I see so many complaints for non-delivery, hope an excuse is not used that there is then no stock or I have missed the time period to submit for the promotional item as it will be due to Samsung's delay.
Regards
Selwyn
I have now app**** for the Samsung free benefits, which has been accepted and reference number supp****, so now I wait for the ear buds and charger.
Unfortunately you need to escalate / complain but I have had feedback since then and the issue resolved. Standard support center does very little to resolve the problem.
I have now app**** for the Samsung free benefits, which has been accepted and reference number supp****, so now I wait for the ear buds and charger.
Unfortunately you need to escalate / complain but I have had feedback since then and the issue resolved. Standard support center does very little to resolve the problem.