HS
Hiren S

1 reviews | Active since Feb 2013

19 Feb 2015, 13:44

Replacement Unit

I purchased my Samsung stove in April 2014 and installed it in June 2014. I have had endless problems with it. The technician has come out 4 times now. The first time he came out, he said the unit was not installed properly and he re-installed it (therefore the unit was now installed correctly). He also said the fuse for the oven blew and replaced it. A month later it stopped working again and it was the same problem. The fuse was replaced again. On 3rd Feb 2015, the stove kept tripping the lights so a technician came out again. On 13th Feb, the same problem again. This time around the technician says that we need to call our electrician because the there is a problem with the wiring in the house, however, the first time he came, he REINSTALLED the unit! The electrician was called and there is nothing wrong with the wiring and I had to fit the electrician's call out fee!!! Now, Samsung does not want to replace the unit because the technician did not say it was not fixable?? So where should I cook every day? Who is going to re-imburse me for all the takeaways bought because of Samsung?

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Replies (1)
Samsung South Africa
Samsung South Africa's reply19 Feb 2015, 16:56
Official
Hello Smokey108,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

Kind regards
Samsung SA