1 reviews | Active since Aug 2010
Replacement Battery
26 Months ago I bought a Samsung Galaxy Note 10.1 tablet. The battery is now giving me problems, and I need to have it replaced. I spent this morning walking through the Mall of the North, To the Samsung shop, and all of the cell phone shops to enquire about a new battery. It would appear as if I must now have my tablet sent away to have a battery installed. No one could give me an estimated price. Who is going to hand over their tablet for a minimum of 21 days just to have a battery replaced? We spend a lot of money buying these things, only to discover that no one in Polokwane can assist me. This tablet is used for work, and I cannot afford to let it be away for such a long time. Can someone please give me a satisfactory answer?
We acknowledge your comments posted on the Hello Peter Consumer Website.
Regarding the tablet, the battery is embodied to the internal parts of the unit. The technicians are equipped and qualified for repairing and replacing the battery successfully. We acknowledge the inconvenience this must have for you and assure you that by sending the tablet guarantees you the customer no further delay with regards to the working tablet.
Should you require any further information please contact our call centre for further assistance.
Please accept our sincere apologies for the overall inconvenience and frustration caused.
Kind regards
Samsung SA
We acknowledge your comments posted on the Hello Peter Consumer Website.
Regarding the tablet, the battery is embodied to the internal parts of the unit. The technicians are equipped and qualified for repairing and replacing the battery successfully. We acknowledge the inconvenience this must have for you and assure you that by sending the tablet guarantees you the customer no further delay with regards to the working tablet.
Should you require any further information please contact our call centre for further assistance.
Please accept our sincere apologies for the overall inconvenience and frustration caused.
Kind regards
Samsung SA