REPLACED REMOTE WITH GENERIC

I handed my faulty 40\ TV plus remote in at Mustek who in turn sent it to Samsung since it is still under warranty. I reported two faults:<br> <br> 1. The image became dark<br> 2. The remote worked intermittently<br> <br> On the Mustek system it shows that the LED bars were replaced. Nothing was mentioned about the remote. Back home I discovered that my Samsung remote was held back by Samsung and replaced with a generic remote. That is just completely unacceptable!<br> <br> If I thought the fault was with the remote, I could have bought a generic remote myself. My suspicion however, has always been that the fault lies with the TV itself. This possibility clearly was not even considered by Samsung.<br> <br> I stated clearly that the remote works INTERMITTENTLY. That means sometimes it works, sometimes it does not work. It so happens, the generic does not work either.<br> <br> I DO NOT WANT THIS GENERIC REMOTE. I want an original Samsung remote. My own or a new one. I do not believe the fault lies with the remote. And I want the problem with the TV fixed.<br> "