NM
Ngobese M
1 reviews | Active since Jun 2015
05 Mar 2021, 10:20
Repired J4 core
On the 23 November 2020, bought J4 core, It functioned for only 19 days on the 11 December 2020 took it back to the shop after it failed to restart or switch off then it was booked for a repair. The repair was done and I collected it on the 10th of February 2021. On the 3 March 2021 it just switched off itself and started making unusual sound and back to square one it failed to restart or switch off.
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Replies (2)
Samsung South Africa's replyOfficial
05 Mar 2021, 10:22Good morning Ngobese,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply05 Mar 2021, 10:22
Official
Good morning Ngobese,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
NM
Ngobese M's updateReviewer Update
05 Mar 2021, 10:31Last time your representative was not replying to my emails
NM
Ngobese M's update05 Mar 2021, 10:31
Reviewer Update
Last time your representative was not replying to my emails