1 reviews | Active since Dec 2020
Repairs that ruined my life
I've taken my phone in for screen replacement, before they took it in' it was diagnosed and told me they will fix the screen for R2500, I paid it they took 2 weeks to fix with no communication on their end just me calling everytime to check how far. As I finally fetched my phone I noticed that the glue is not intact, I showed the technician he said it's nothing, I took it home within 3 days my phone just in the bag as normal, I took it out to make a call and noticed there is ink on the screen, took it back in and I was charged another R1200 I was told the screen is broken still dont know how as it was never exposed to any heavy thing that could break it, I even suspected it must be a common/**** screen they took it in and again almost 2 weeks passed no communication I finally get it back and still I tell the tech guy this phone is not intact he said he used a different glue it should be fine, 2 daysafter fetching my phone the glue literally separated from the phone, I took it back in and a mother 2 weeks I fetched it same this this time the phone is freezing every second hours after fetching it, took it back again I was told it will be sent to sandton because the motherboard is disturbed, I finally got back my phone with the hope that things are perfect, no they arent it's still freezing, I'm heat broken I want my money back and my phone because the technicians ruined my phone, I've lost out on business after not having my phone fir almost a month and weeks.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
I remember there were 2 other bosses on sight, one of them was Shaun, when I was crying they came to me and asked me what's wrong I told them the story and the conclusion was that they called a specialist who will have a look at my phone and fix it, I will get it at 5pm or the worst case they will send the phone the following day at my address because I td them I'm tired of coming here it costs money....can u believe until today I'm still waiting for my phone.
The Sumsung team that is supposed to call me as stated on the reply me we did until I called and gave the complaint reference number, I spoke to a consultant from the VOC I told her the whole story again and she asked for my email address, I did buy she never sent me anything as I was supposed to send her the receipt I was given at Sumsung for taking my phone on for the 7th time to fix, she was supposed to make follow up and come back to me...I'm still waiting
Samsung mall of africa , Fred the technician ruined my phone I want my refund back R3700 and I want my phone in a state it was in so I can take it elsewhere to be repaired , or another device, I regret taking my phone there maybe I should have taken it to the pakistan shops
I remember there were 2 other bosses on sight, one of them was Shaun, when I was crying they came to me and asked me what's wrong I told them the story and the conclusion was that they called a specialist who will have a look at my phone and fix it, I will get it at 5pm or the worst case they will send the phone the following day at my address because I td them I'm tired of coming here it costs money....can u believe until today I'm still waiting for my phone.
The Sumsung team that is supposed to call me as stated on the reply me we did until I called and gave the complaint reference number, I spoke to a consultant from the VOC I told her the whole story again and she asked for my email address, I did buy she never sent me anything as I was supposed to send her the receipt I was given at Sumsung for taking my phone on for the 7th time to fix, she was supposed to make follow up and come back to me...I'm still waiting
Samsung mall of africa , Fred the technician ruined my phone I want my refund back R3700 and I want my phone in a state it was in so I can take it elsewhere to be repaired , or another device, I regret taking my phone there maybe I should have taken it to the pakistan shops