1 reviews | Active since Apr 2011
REPAIRS - SUMSUNG FRIDGE
In October 2015 we reported our faulty fridge to Sumsung and we were referred to their agent (Liptronics) and we were told that the compressor had to be replaced and again in March 2016 the fridge gave the same problem and again a compressor had to be replaces. In less than 6 months we paid R3900 to repair the fridge. The last technician who worked on our fridge confirmed the technician who 1st worked on our fridge over gased the fridge and the compressor broke for the 2nd time in 5 months. Do you check if Liptronics guys know what they are doing as we as clients are not happy with their lack of communication and unprofessional work. The 1st technician who worked on our fridge was Roger and the 2nd one was Jonathan and Jonathan is the one who informed that Roger overgassed the fridge.
Good day Neliswa
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Complaints Division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.
Herewith your reference number: ***
Kind Regards
Samsung SA
Good day Neliswa
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Complaints Division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.
Herewith your reference number: ***
Kind Regards
Samsung SA
