DM
Dumisani M
1 reviews | Active since Jul 2022
11 Jul 2022, 16:58
Repairs screen and back covers
I took 4 phones for replacement of back and front cover which upon completion of repairs 2 phones were in good conditions and the other 2 the motherboard were replaced upon enquiry the manager Mr Smit was just saying there is nothing it can be done. How do you change motherboards without any instruction and inconvenience the client 🤔
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Replies (2)
Samsung South Africa's replyOfficial
11 Jul 2022, 18:37 Good day Dumisani, Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. We have noted your concerns and we are currently investigating the matter further. Your complaint has been assigned to our escalations department and we will be in contact with you. Kind Regards, SamsungZA :^KK
Samsung South Africa's reply11 Jul 2022, 18:37
Official
Good day Dumisani, Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. We have noted your concerns and we are currently investigating the matter further. Your complaint has been assigned to our escalations department and we will be in contact with you. Kind Regards, SamsungZA :^KK
DM
Dumisani M's updateReviewer Update
11 Jul 2022, 20:22Thank you for acknowledging my complain your staff at this repair center are very rude and they don't care of any inconvenience let alone the work and money lost due to thier I competence the least the manager responsible said there is nothing he can do when initially had Indicated that the memory of the phones are backup somewhere and he will retrieve it 2 month later he doesn't care he said I may contact Samsung head office they won't do anything.
DM
Dumisani M's update11 Jul 2022, 20:22
Reviewer Update
Thank you for acknowledging my complain your staff at this repair center are very rude and they don't care of any inconvenience let alone the work and money lost due to thier I competence the least the manager responsible said there is nothing he can do when initially had Indicated that the memory of the phones are backup somewhere and he will retrieve it 2 month later he doesn't care he said I may contact Samsung head office they won't do anything.