Repairs on my Samsung S7

On the 21/01/2018 i booked my Samsung S7 phone in for repairs at Vodacom in Vincent Park East London branch. The problem with the phone was that it could not switch on. It would only flash the Samsung logo and that would be it. Vodacom then requested Samsung to autthorise if they can fix the phone or not and asked that i provide them with proof of purchase and evrything. I did that and till today Samsung did not get back to them regarding the phone. I've going back and forth at the Vodacom store in Vincent Park and they still waited for the product speciallist at Samsung to come back to them. Very disapointing that a reputable brand like Samsung could provide such poor service. I will never in my life buy a Samsung phone again after this experience. the phone is not even a year old but already giving problems. I'm very disapointed in this brand which i was once loyal too. Never ever will i use a Samsung phone in my life. Having to wait for weeks for feedback. Ver pathetic and dissapointing.