REPAIRS

I gave in my phone on the 10th of Feb at your Eastgate branch. I have followed up multiple times to get feedback. This morning I went into the store and was told my phone would be ready by 15h00. Came back all the way all the way to be told my phone is not working they need to order something from HQ but they can only do that on the 1st of March due to stock take. Now I have to wait another week. I have to postpone a flight because I cannot go without my phone. What have they been doing for 2 weeks with my phone. This is horrible support. I am running up and dowm and on top of that my phone is 6 months old. So it's very new. If this is service from Samsung I will rather support another brand. I will not recommend to anyone ever again. I have been a loyal Samsung client for many years. Very very disappointed.