1 reviews | Active since Apr 2015
Repairs
Good day,
We have contacted Samsung and requested them to send out a technician to come and look at our fridge, the matter was referred to Liptronics and they sent us someone on 15 December.
Roger promised us that we will get the quotation between 20th and 21st of the current month and to date we have not received anything yet.
I need to know the way forward with this because we have paid the callout fee of R750 and got no service.
If we're not getting the service we will definitely demand our money back, it is frustrating to be without an appliance and we have tried reaching out to Roger he promised that the quote would be sent later on Tuesday which did not happen and yesterday he said he will be submitting the report so that it can be quoted.
We are confused because we don't know whether or not the report was submitted by the technician.
Roger was sent to us by Liptronics CC Invoice 182893 Reference JC 214527 Mati
Hoping to hear from you soon.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;NM