Repairs

Firstly I took out a contract at telkom in Jan 2017, I used the phone for just over 7 months before it started giving me problems, it kept rebooting, however the phone never fell its in amazing condition with no signs of scratches or anything, after rebooting so many times it stopped going back on, I booked in at telkom who advised it would take 21 days which I waited but it took over 2 months and still no joy, device remained broken, they wanted me to pay 9000 but my phone was still under warranty, I took my phone back and just left it, I than took my phone to Samsung in Rivonia, my phone got booked and I was told is has 2 year warranty by Romeo Zwane and that it will take between 3-5 working days, after a month later with no feedback I got a call from Puven who advised that they had to send my phone somewhere else but he would get my phone repaired and delivered by Friday, anyway Friday came and passed and nothing, today I got a call 3 times by Samsung asking if I received a quote, which I did for 8900 which is totally ridiculous and the guy says there was physical damage as if it fell or was thrown against the wall? Nothing of such ever happened and if it did there would be marks on the phone which there isn't, the guy at Samsung that called was just straight forward and was like he doesn't know what happened when it was with Telkom but if I don't pay it won't be fixed and I can reject the quote and pick up my unrepaired phone, this is such **** service from both networks, I am so disappointed in both companies, I honestly thought I would get some help, I hope that writing this I will get help or another device because it's been 5 months and now I have to pay for a contract which is 600 but for a device that isn't working and Samsung and telkom just don't care about their customers and there is no way I am paying 8900, I might as well buy me a new s7 edge