Repairing of TV screen more than twice in a year

To Good day

It is with great regret to inform you that my husband and I are not certified with the quality of Samsung 55 FHD Curve TV bought on 13.07.2018 from Game Store. from the date of purchase the TV has been brought back to the store twice for repair of the screen ( TV not showing any pictures only the sound is coming out) we yet again find ourselves with the same problem that was supposedly fixed twice already in the year 2019. We have not been watching TV from the 29.03.2020 due to the above mentioned fault. I called the GAME Alberton on 30.03.2020 to report this Brenda who was assisting me told me the TV needs to break more than 3 times to be replaced, now this I found to be absolute nonsense to me and I would like appreciate an elaboration . On 25.04.2020 we took the TV to Game Alberton which was still in vain as there was no assistance offered to us as consumers who are inconvenienced by a product bought from a Game Store.

Every time the TV gets broken we are being inconvenienced as we are paying DSTV that we can’t even watch due to poor quality TV that breaks time and again. Also bear in mind that when the TV is taken in for repairs it’s