Repair of Tablet

Good day,<br> <br> I took my Tablet to the repair centre on the 26th August 2015. They gave me an estimated quote of R500 for the labour and said they will email me the actual quotation after they see what is wrong with the Tablet. On the 4th September, Richard Collinson sent me a quote of R2622 to have my Tablet repaired. I immediately called the manager spoke to Chris. I told him my Tablet is still under guarantee and has been in a SECURE cover since I got it how can he quote me on so much. he told me he will call back. He called me back within 15 minutes to say they will fix it free of charge. Two weeks later I called again to follow up on repairs, they said they still waiting for parts. I called again, roundabout the 20th of Sept., they told me they still waiting. I tried last week their phones is not working. I emailed this guy Richard (and got a read receipt) on the 29th September he still hasn't responded and their phones are still off.<br> <br> Even though they are repairing my \FREE"do I still need to get this treatment.<br> <br> Reference number CS-***"""