1 reviews | Active since Jan 2016
Repair not done after 6 weeks!!!
My SAMSUNG A5 was purchased 17/04/2015, the morning of the 1st December 2015 my phone did not want to switch on, later that afternoon I took my phone to a SAMSUNG Agents / Repair Centres in Three Rivers. I was told it is a software problem and they need to install new software on my phone. A few days later I was told that the Main board of the phone need to be replaced. The phone is still under warranty and will be replaced at no cost on me. <br> <br> Today, 6 weeks later my phone is still not repaired. I am without a mobile phone for the last 6 weeks! I am really disappointed and frustrated with this situation. <br> <br> And I am strongly considering it not to take a Samsung mobile phone with my next upgrade if this is the service that we get.<br> <br> I believe that this is a common problem, as a lady at my work is also battling with the same problem with her phone.<br> <br> I am insisting on a NEW Samsung mobile phone, as the A5 I only had for 7 months before the problem started.<br> <br> I would appreciate it if this matter can be resolved ASAP.<br> <br> <br>
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail. Ref ( *** )
We have escalated the matter and feedback will be provided to you soon.
Regards
Samsung S.A
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail. Ref ( *** )
We have escalated the matter and feedback will be provided to you soon.
Regards
Samsung S.A
