TM
Tshiamo M

1 reviews | Active since Feb 2019

31 May 2019, 16:32

Repair Not Carried Out

Hello Peter

Samsung I would like to know when am I getting my TV and why mm all is charging me again for their unfinished repair. My TV is being with Samsung for so long and on the 15th I went to fetch it ,less than a month TV is displaying green screen and ghost pictures, so with my petrol again I took it back to your *********** service center technicians and I am quoted exuberant amount of R6649.00.

I spoke to one of your supervisor Helman who aslo also confirmed that is another problem I took my TV to mm all with ...I say its bull because TV wasn't repaired and I have to pay you again for the repair that wasn't carried out by your stupid service center.

Now tell me how do you resolve this because my TV was never ever displaying green or ghost pictures. Is this one of your money making scheme and you don't even have a courtesy to call me .This is what I call bull ...my mother wasn't crazy when she was breastfeeding me and if this is how samsung treat customers or us this service center in debts like they always trying to recover exuberant money from me ...I need my TV fixed, I already paid for s:%%"t I didn't carry out .Mr Pillay to this *********** *****s before I loose it again please. I really lack respect for samsung now

Date: Friday, May 31, 2019 Subject: Fwd: MM All Electronics - Estimate Attached #16223 (emsg# ********** ) To: **********

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply31 May 2019, 16:34
Official
Good day Tshiamo

We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
  
A senior customer service executive will contact you with further advise on this matter. 

Regards,
SamsungSA:^LZ
Samsung South Africa
Samsung South Africa's reply31 May 2019, 16:37
Official
Good day Tshiamo

Herewith your reference number:    

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SamsungSA:^LZ