1 reviews | Active since Sept 2022
Repair Fail (ONCE AGAIN)
Good day
Att: Kholofelo
As per your previous email you were supposed to call me back, I'm still waiting. I got my TV back today with the same damage once again. Ive asked numerous times not to let Liptronics handle my repair. I've sent pictures of the damaged bezel, and the screen damaged caused by the bezel. The technician said its not broken just needs to be clipped in, well the pictures clearly tells a different story. He was told to do an on site repair but said he couldn't because he probably knew he wouldn't be able to fix the chipped bezel. There are dead spots on the TV not sure if the pixels are dead, but I'll attach the pictures for you to have a look.
As I've mentioned before, if this is the repair quality I'm getting from you, how long would my TV last out of warranty. This TV kept me just under 18 months from brand new.
Please can we have this matter sorted. It's been too long now.
Just upon further inspection it seems this is no longer my TV. My Netflix is off, someone else's Netflix is on, my YouTube account is off with some other persons account details. Please assist in this matter. So what's happened to my details now? They're supposed to be private but now I'm using my TV with another person's accounts.
The screen is damaged and so is the framework. I urge you once again to either replace or refund me please. I don't care who must replace or refund me, Samsung or Liptronics. All I know is my TV was problematic, it's been sent away for more than six months with over 4 repairs, I'm sure this call for a replacement.
Just upon further inspection it seems this is no longer my TV. My Netflix is off, someone else's Netflix is on, my YouTube account is off with some other persons account details. Please assist in this matter. So what's happened to my details now? They're supposed to be private but now I'm using my TV with another person's accounts.
The screen is damaged and so is the framework. I urge you once again to either replace or refund me please. I don't care who must replace or refund me, Samsung or Liptronics. All I know is my TV was problematic, it's been sent away for more than six months with over 4 repairs, I'm sure this call for a replacement.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM