TW
Trevor W

1 reviews | Active since Nov 2011

24 Feb 2016, 21:45

Repair centre inadequate

Took a cellphone for repairs on Sunday, 21/2/16. Was appalled by the space provided for 3 Assistants to service customers & carryout repairs to cellphones.<br> The is less than two square metres & two Assistants are seated, with no room to move their chairs. The third Assistant remains standing as there is no other seating facility.<br> The cellphones taken in for repair as well as those where repairs were completed, are stored in a large plastic box stored on the floor.<br> This is a disgrace for a company of this magnitude & the Labour Department could be contacted to carry out an inspection & make a finding, to the detriment of the company. <br> The service provided by the Assistants was encouraging, given their appalling working conditions.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply25 Feb 2016, 08:08
Official
Hello willisburgoyne40,

We have noted your concern, thank you for bringing this matter to our attention.

We have referred this matter to our Complaints division who will be in contact with you in this regard.

Our sincere apologies for any inconvenience you may have experienced in this regard.

Kind Regards

Samsung SA