cS
conrad S

1 reviews | Active since Jun 2017

05 Jun 2017, 14:44

REPAIR Centre in Century City ************** - HOW RIDICULOUS!!

<p>I called the Samsung Repair offices in Century City.</p> <p>Firstly, my J7 fell and I know that the repair centre fixes Sumsungs within a 2 year range. BUT when i called, they nicely informed me that they do not repair J7 Samsungs for free but they repair the S range and Notes for free. Why are they discriminating? The J7 is a cheaper Saunsung phone, you dont want to fix but you make the consumer buy it then want to charge half the phone's value to fix it? Why the **************? The J7 is a newer version of the Samsung range, so why is it NOT being sorted to like the rest?</p> <p> </p> <p>Please urgently advise!</p> <p>I feel that this is unfair as they should have option for the J range aswell as for the A range.</p> <p>If anyone could assist in getting back to me this would really be appreciated.</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply27 Jun 2017, 16:24
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our Voice of customer team under reference number:***

A senior customer service executive will contact you with further advise on this matter.

Regards,
SamsungSA