Repair

Samsung Somerset Mall, Somerset West. : 31st March 2018 I went to the store of where I purchased my phone (under 6 months aka still under guarantee). I explained to them that the phone freezes, then I take the battery out, turn it on and it un-freezes itself and starts working again but this was happening more and more frequently. Also the battery was getting hot. So the technical guy on duty that day said it must be the battery, 100% sure its the battery. BUT he was unable to take any phones for that day as the Cape Town repair centre was auditing, I asked him well if you cannot take in phones, what is he doing at work today. ? But he said he would call his boss and find out if he could send my phone, got a call shortly later, yes my phone can go in. So time passes and I go to the store again, and enquire about the process of my phone.. Nope the repair centre in Cape Town has now closed and all repairs that are waiting at Cape Town are now been transferred to Gauteng / Johannesburg .. Mmmm... So few weeks later I go in there again, they have just had a batch of phones arrive from repairs, they will look. Nope its not there but don't worry they will take a picture of my repair note. Promised that they will phone me on the Friday (following day) or the Monday coming, like Cape Town getting rain, it never happened. Mmm.. went there again tonight, nope still not arrived but don't worry they will take a picture of my repair notice and send it to whoever and find out whats happening. I am have now reached my patience level, I want a full refund CASH refund. I can provide proof of purchase etc. Oh yes, when they mentioned it must be the battery, nope that's out of guarantee, its passed 3 months BUT if they had read their training notes they would have known that only 3 months for accessories and things like batteries is 6 months. I had to physically show them the warranty booklet that states this. I WANT A FULL CASH REFUND. Paper work I can provide. I am done with Samsung Somerset Mall. Model: Samsung Mini Pride. Serial number: RV8J31JC4P13. I am fully entitled for a full refund as per CPA act South Africa. The shop has failed to repair in due time and I request a full refund. It is still under guarantee but I am no longer interested in the phone. I want the full CASH refund.