pP
patosfb P

1 reviews | Active since Oct 2016

29 Oct 2016, 06:54

Repair

<p>Hi,</p> <p>My Samsung s6 edge screen turned totally black few month after taking it in for screen replacement. I v booked my fone since the 5th October 2016, and everytime I call or even drive there, they keep on telling me that the screen is arrising today or tomorrow. it is almost a month since I v booked it. This is so annoying!!!!! It use to take a day to repair a screen but now it takes almost 4 weeks!!!!! This is ridiculous . And the worse is that you don't even get feedback, it is like you need to beg them for something that is under warranty!!!!!</p>

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply30 Oct 2016, 08:29
Official

Hi Patrick ,

This is to acknowledge the receipt of your complaint.

Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***

A senior customer service execute will contact you with further discussions on this matter.

Regards,

Samsung Team.

Samsung South Africa
Samsung South Africa's reply30 Oct 2016, 08:29
Official

Hi Patrick ,

This is to acknowledge the receipt of your complaint.

Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***

A senior customer service execute will contact you with further discussions on this matter.

Regards,

Samsung Team.