1 reviews | Active since Jul 2011
Regretting getting Samsung S8
A few weeks ago I dropped my Samsung S8 and as a result my screen cracked. I took my phone to Samsung repair centre in Constantia Kloof Roodepoort. Where I got a damage report (which I had to pay for) I submitted a claim to my insurance company which was approved and the money to get screen repaired paid into my account.
BUT when I wanted to take my phone back to Samsung Constantia Kloof they were closed with only the call centre number on the door. I then phoned the number provided and from there I have had to success in getting my screen repaired. They keep on giving me numbers for places where I can take my phone but the problem is that these companies charge different amounts to what Samsung originally quoted me - more than R1000 more!!! As a result of Samsung closing their branch I am now stuck with a screen that is cracked and cant get it repaired at any of the other companies as they charge more.
When I phone Samsung customer service to speak to a manager all I get told is that the manager is going to say the same thing "these companies are independently owned and they charge their own prices" So must I now just pay the R1000 (which insurance is not covering because the paid out on the original quote FROM SAMSUNG)
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA
