Regret choosing Samsung

Good day This is Emily,ever since I wrote a review about Samsung SA unfortunately nothing has been done to resolve my query concerning the washing machine That I bought from Game. I was contacted by a guy named Steve from Samsung he asked me to explain the problem that the machine is giving me, he also asked for pictures of the unit and I did all of that, I even went as far as sending the video of how the machine is working. He acknowledged receiving the pictures and the video and promised to take a look into this matter, but to this day I'm still waiting to find out if Samsung is going to replace the unit or give me my money back. If there is anyone out there that can be able to help me with this matter I would really appreciate it.This is really taking a toll on me and my health is being affected as this is all I think about daily 💔 I hardly sleep at night, I have panic attacks and anxiety thinking that my 9k went down the drain.I really regret choosing Samsung they are selfish they only care about making money and less about their paying customers 😢 💔