Refusing to help me

I had approached Samsung smart care center for a second repair to my phone after a motor vehicle accident. I was aware that I needed a proof of purchase for my phone and after calling there call center that advised me I could use my Telkom mobile statement / invoice as proof. <br> <br> The agents at the center rejected this and said i need more proof such as a mobile agreement with Telkom. I visited the Telkom shop and obtained a print out of my contract currently on there system with the Telkom shop official stamp. Samsung still rejected my new evidence and has not given me any other solution. Between Telkom and Samsung it has just made my car accident more troublesome. I did not have this much trouble with my insurance that would normally give one grief