1 reviews | Active since Dec 2016
Refusal to repair phone screen
<p>I sent my Samsung S6 Edge in for repairs to Samsung as it was not charging. The screen was also to be replaced as it was cracked. The phone is only a few months old yet I received an e mail with a quotation attached for almost R4000. Am I correct to believe that these phones get at least 1 free screen replacement if it is within it's warranty period? On the e mail it said the rear casing was dented yet when I sent it in it was not and even the guy helping me did not see any damage at the back. I rep**** to the quotation requesting why I had to pay in akmost R4000 for a phone that is still under warranty and was duelly ignored. I would like them to explain why the phone will not be repaired</p>
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Kindly note your query has been escalated to our voice of customer team under reference number: ***.
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Regards,
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
I was contacted by Sthembiso from Samsung and he requested I send through the quote with the job number. Refilwe then responded via e mail with a new quote to replace the rear casing as it was "dented". I requested a photo of the "dented case" stating that when I handed it in there was no dent at the rear. She then asked Pooven to assist and since then I have had no reply. Very bad service. This phone was handed in on the 21st of December 2016
I was contacted by Sthembiso from Samsung and he requested I send through the quote with the job number. Refilwe then responded via e mail with a new quote to replace the rear casing as it was "dented". I requested a photo of the "dented case" stating that when I handed it in there was no dent at the rear. She then asked Pooven to assist and since then I have had no reply. Very bad service. This phone was handed in on the 21st of December 2016