1 reviews | Active since Aug 2015
Refusal to repair my tablet
I bought a Sumsang tabet on 24 August 201. On July 2014 it ahad a screen and I took it for repairs. It had the same problem and I took it for repairs on 20 Jene 2015. Samsung is refusing to repair citing warranty expired. The warranty expired while it was with them. It has been three months and I haven't received my tablet. Every time I inquire am told a different story. First it was rhey didnt have the partshense the delays, then the receipt was not clear and I submitted a reprint. Its very disappointing that a brand like this treat one of its loyal customers like this. I want Samsung to take responsibility and repair my tablet as it was still under warranty when I took it for repairs, the warranty expired while the tablet was with them.
Thank you for voicing your complaint through to Samsung South Africa.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
Please accept our sincere apologies for the overall inconvenience and frustration caused.
Kind Regards
Samsung SA
Thank you for voicing your complaint through to Samsung South Africa.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
Please accept our sincere apologies for the overall inconvenience and frustration caused.
Kind Regards
Samsung SA
