Refusal to process my claim

After calling and emailing the buy and get team countless times since November 2015, I can only assume that this is a **** by Samsung!<br> They have requested the same information on every occasion that I have already supp**** in the first instance. I am promised a call back / email/ SMS pin code every time I speak to someone and not once have they been in touch despite the empty promises.<br> Currently I am still waiting for a call back from Karen Agulhas.<br> <br> This is disgraceful and unprofessional and a waste of time. This is supposed to be a promotion and gift for customers who spend thousands of rands on their products when in fact it has actually cost me time and money as well as frustration and disappointment.<br> <br> This needs to be sorted out now without all the lies and empty promises of calls back. <br> <br> Ms. Knowles