rr
reme.lehane reme.lehane
1 reviews | Active since May 2010
08 Sept 2024, 10:14
Refusal to honour warranty
I purchased a 34” ultra wide and have logged 3 requests via WhatsApp as your support staff refuse to honor the collection policy of your warranty as they claim they only do that for over 43” even after repeatedly sending them links and screenshots to your website that states anything above 32” is collect repair return.
The 18m old monitor is quite literally falling apart and I am expected to drive over 50km to get it repaired because your staff are refusing to honour your warranty policy.
To date 3 people have failed to call me back to deal with this and one things for certain, this is the last Samsung product I buy as your warranty policy is clearly worthless.
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Samsung South Africa's replyOfficial
09 Sept 2024, 07:56Good day Reme
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply09 Sept 2024, 07:56
Official
Good day Reme
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM