Refund Samsung Store Canal Walk - Samsung LF24T350F

On 23 March 2024, I purchased a Samsung LF24T350F monitor ("Monitor") from the Samsung Store in Canal Walk ("Store"). A junior employee at the Store briefly inspected the Monitor on a black screen and asked for my email and contact details to send the invoice. Later that day, after setting up the Monitor in a regular manner, I noticed that it was not free from any defects. There was a thin strip of dead pixels that were more visibly noticeable when displaying content with a white background and the longer the Monitor was on the more prominent it became.

On 24 March 2024, I returned the Monitor in its original packaging and physical condition to the Store. I informed the Store's employees that the Monitor was defective and requested a refund or replacement. The employees told me that it would take two weeks to repair the Monitor or I could request a refund. They also stated that the refund process would take approximately three days as it needed to be sent to Samsung's repair technicians.

I informed the Store's employee that since I needed a monitor urgently, I would opt for a refund in order to purchase another Samsung monitor that day. The employee took the Monitor for a return and said they would contact me regarding the refund. I also requested that the invoice for the Monitor be emailed to me.

I have not received my refund or any update.