MW
Michael W
1 reviews | Active since Feb 2019
20 Dec 2022, 11:48
Refund Policy not adhered to
I tried to buy a single Samsung Watch online. On checkout, the website kept giving error messages until I finally completed the purchase. I then received 3 orders delivered, 2 of which I returned with the courier. I immediately phoned Samsung to process the refunds. It's 20 days later and the one refund has still not been processed even though they promised me that both refunds had already been paid into my account a week ago.
Helpful (0)
Replies (5)0
Replies (5)
Samsung South Africa's replyOfficial
20 Dec 2022, 11:52Good day, Michael.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;JL
Samsung South Africa's reply20 Dec 2022, 11:52
Official
Good day, Michael.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;JL
MW
Michael W's updateReviewer Update
21 Dec 2022, 08:13Hopefully something will come of this - I just don't understand why my many phone calls to Samsung were not enough. I would think after 3 weeks of phone calls, I shouldn't have to go to a public forum just to try and get a response. Let's see what happens...
PS - since these phone calls are recorded, please go back to the call where your agent looked on the system and promised me that both refunds had already been processed and paid to my bank account.
PS - since these phone calls are recorded, please go back to the call where your agent looked on the system and promised me that both refunds had already been processed and paid to my bank account.
MW
Michael W's update21 Dec 2022, 08:13
Reviewer Update
Hopefully something will come of this - I just don't understand why my many phone calls to Samsung were not enough. I would think after 3 weeks of phone calls, I shouldn't have to go to a public forum just to try and get a response. Let's see what happens...
PS - since these phone calls are recorded, please go back to the call where your agent looked on the system and promised me that both refunds had already been processed and paid to my bank account.
PS - since these phone calls are recorded, please go back to the call where your agent looked on the system and promised me that both refunds had already been processed and paid to my bank account.
MW
Michael W's updateReviewer Update
21 Dec 2022, 13:57Received a phone call at last... but not to let me know that this has been resolved... no, only to ask me for the order number. I have supp**** both of the order numbers every single time I have phoned. Why does Samsung still not know which order I am trying to get a refund for?!
MW
Michael W's update21 Dec 2022, 13:57
Reviewer Update
Received a phone call at last... but not to let me know that this has been resolved... no, only to ask me for the order number. I have supp**** both of the order numbers every single time I have phoned. Why does Samsung still not know which order I am trying to get a refund for?!
MW
Michael W's updateReviewer Update
28 Dec 2022, 14:41Enough is enough. I called again, and there is no update on my refund. I am going to the police station now to lay a formal charge.
MW
Michael W's update28 Dec 2022, 14:41
Reviewer Update
Enough is enough. I called again, and there is no update on my refund. I am going to the police station now to lay a formal charge.
MW
Michael W's updateReviewer Update
04 Jan 2023, 13:08Another week and 10 phone calls later. Escalations Department finally confirmed that my refund is being processed, but that it may take up to 14 working days before it reflects in my account. Why Samsung?
MW
Michael W's update04 Jan 2023, 13:08
Reviewer Update
Another week and 10 phone calls later. Escalations Department finally confirmed that my refund is being processed, but that it may take up to 14 working days before it reflects in my account. Why Samsung?