Refund from smartcare constantia

<p>Hello,</p> <p>im still waiting for my refund which was supposed to be processed on the 15th of Feb already as per your manager Tarriq. I was advised to escalate it to your finance manager and owner of that branch which I did as per your contact center. Well..........im still waiting. Please see below email</p> <p> </p> <p> </p> <p> </p> <p>From: Stephen Pelle [ MTN South Africa ] <br /> Sent: Monday, 27 February 2017 03:44 PM<br /> To: ********** ********** ********** ********** /> Subject: RE: ********** 946</p> <p> </p> <p>Good day,</p> <p> </p> <p>Thank you on prioritising on the below request and showing great customer care.</p> <p> </p> <p>Kind Regards,</p> <p> </p> <p>Stephen Pelle<br /> <br />Retentions & Winback Agent</p> <p>Tel: ********** 000</p> ********** <p> <br /> <br /> </p> <p> </p> <p>From: Stephen Pelle [ MTN South Africa ] <br /> Sent: Wednesday, 22 February 2017 12:27 PM<br /> To: ********** ********** ********** ********** /> Subject: ********** 946</p> <p> </p> <p>Good day,</p> <p> </p> <p>I hope this matter will be treated with urgency. I was quoted incorrectly for a battery. I paid the amount so that my device could get fixed. However my device was still within warranty and I wasn’t supposed to be billed. I was then assisted but your manager Tarriq who then assured me that payment would be done by the 15th as that when you do your billing. Today it’s the 22nd and still no refund has been done or contact made to advise of the status. I’ll be waiting for feedback back before COB.</p> <p>I trust the above is in order</p> <p> </p> <p>Kind Regards,</p> <p> </p> <p>Stephen Pelle<br /> <br /> </p> <p> </p> <p>Tel: ********** </p> <p>Cell: +27 83 ********** </p> ********** <p> <br /> <br /> </p> <p> </p>