Refund

Hi my name is Makhosazana Khumalo. I bought a samsung TV from game on the 1st of march 2021. And it was delivered it in 3days no problem. Then I opened the tv around the 20th. We watched the TV only a week. I called game to tell dem dat the tv has a problem. Okay they explained to me that they going to call samsung . They did call samsung and they also call me back for feed back. Fine about that. Samsung called to tell me that they will send a technician to access the tv . So I waited for a week to be called no called me. Then I decided to call them to find out what's happening. Then they said the technician it's on the way. My question to them was that if I didn't phoned them who was going to tell me that the technician is coming.Okay technician checked the TV and told my husband that they will phone. Still we waited for the call up until I decided to call them to ask what's happening. What makes me mad is that I was the one who must phone them in order for them to call me back. If I would not call they they will also keep quiet. APRIL , then May again I decided to call them to find out what's happening. That's when they decided to call me back , asking me to send the proof of purchase taking up and down . I did send what day wanted from me. That was the last call. Instead of them helping me they didn't they just decided to keep quiet and never come back to me. So now on the 13th of June 2021 I decided to take the SAMSUNG TV BACK TO GAME bcos that's where I bought the tv from. So now bcoz of I took back the TV to the store that's when they want to assist me. I don't want the TV back I would like to have my money back. Bcos of I don't trust samsung anymore. It means that when we buy a SAMSUNG product and we have a problem with it they will take for ever to help actually as a customer u should follow Samsung around in order to get help. No ways. The time I needed their help and the time I understood their terms and conditions they decided not to help me. Now I don't understand nothing bcos since from march up until today they've done nothing. CAN THEY JUST HELP ME WITH MY MONEY BACK.