AF
Aisha F
1 reviews | Active since Oct 2023
04 Dec 2024, 13:07
Refund
I was told I was getting a refund as I returned a charging cable within the 7 day period of purchase it's been 3 weeks now and I was told it takes 5-7 working days. I've been calling up every time to inquire about it, there has been no resolution and I've been in store twice about my refund, everytime I've been given a later date for a refund. I am completely disgusted by this service as you guys are a big brand but cannot look out for your customers, this has happened in Cavendish mall Cape Town
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Samsung South Africa's replyOfficial
04 Dec 2024, 13:08Good day Aisha,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply04 Dec 2024, 13:08
Official
Good day Aisha,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM