jR
jackie R
1 reviews | Active since Jan 2015
10 Feb 2015, 19:29
***
I did not think that a company as big as Samsung would treat its customers in this foul manner. I lodged a complaint about them not being able to fix my Samsung galaxy S wifi 5.0 and I was later contacted by one of their technicians who told me that the issue would be resolved in a couple of days. That was on the 23rd of January 2015 and to this day I'm still waiting for their call. I was only given a reference number and that was it.<br> I'm really disappointed,as I thought this issue would have been resolved.
Helpful (0)
Replies (1)0
Replies (1)Samsung South Africa's replyOfficial
11 Feb 2015, 10:12Hello jmram3,
We have noted your concern, thank you for bringing this to our attention.
We believe that one of our customer service executive was in contact with you and it was decided that your unit will be depreciated.
We have forwarded your details to the relevant department for further assistance and a call back has been scheduled.
Kind regards
Samsung SA
We have noted your concern, thank you for bringing this to our attention.
We believe that one of our customer service executive was in contact with you and it was decided that your unit will be depreciated.
We have forwarded your details to the relevant department for further assistance and a call back has been scheduled.
Kind regards
Samsung SA
Samsung South Africa's reply11 Feb 2015, 10:12
Official
Hello jmram3,
We have noted your concern, thank you for bringing this to our attention.
We believe that one of our customer service executive was in contact with you and it was decided that your unit will be depreciated.
We have forwarded your details to the relevant department for further assistance and a call back has been scheduled.
Kind regards
Samsung SA
We have noted your concern, thank you for bringing this to our attention.
We believe that one of our customer service executive was in contact with you and it was decided that your unit will be depreciated.
We have forwarded your details to the relevant department for further assistance and a call back has been scheduled.
Kind regards
Samsung SA
